Our standard shipping method is EMS (Express Mail Service) by Japan Post
They are reliable and the fastest way from our area. Unless you request other postal shipping method, shipping charge we quote is EMS. If you prefer other postal services, please check Other Postal Services.
|Zone 1||Zone 2||Zone 3||Zone 4|
1lb.= 453 gram
|Shipping Charges in Japanese Yen|
Insurance for a package values up to 20000 yen is no charge by sending EMS. We have been sending several 10 thousand packages to overseas by now. Damages have not been zero but it is still about 0.3% in the every EMS shipping we sent. WE WILL PAY insurance charge for EMS to cover 100 % of the item value even if it is more than 20000 yen as we think we must take responsibility for international shipping.
Insurance charge is absolutely free if you use EMS.
1) Insurance is covered for the value up to the amount on the EMS shipping slip.
We will not put lower value on the package for any reasons, so the insurance will be covered full amount you have paid.
2) We only can pay full insurance charge when you use EMS. Other Postal Services , please see the section below.
When you find damage:
If you find damage when you receive a package from us, please contact us from Contact Board first. We will instruct you how to claim insurance. Don't give up claiming the damage! We know how to claim insurance and we are always on your side !
Please DO NOT send the package back to us unless we advise you.
Shipping charge from you is NOT covered by the insurance. That means nobody can pay for the shipping charge from you.
Unfortunately, other postal services, it is very difficult to claim insurance or not covered at all.
We strongly recommend you use EMS for high value items.
Track & Trace
| South America
If you cannot find your country, please try http://www.post.japanpost.jp/int/ems/delivery/index_en.html
For our clients who prefer cheaper shipping method even though speed is slow and can take all of risks in case of the package is damaged or missing, we use other postal services than EMS.
Noppin cannot take any responsibility if you choose those shipping methods other than EMS or FedEx.
Here’s comparison chart for shipping methods we can use.
The packages are registered but they are not traceable (It is traceable until the final port in Japan.)
The package can be insured at extra cost but claiming insurance is very difficult as they cannot search current status of the package. For these reasons, we don’t handle insurance for Parcels. Only if you can manage everything at your side, you can use insurance.
If the package is not delivered for some reasons, you must pay for returned shipping charge (From your country to Japan) or your package is abandoned. We cannot take any responsibilities for damage, undelivered or delays. We started charging surcharge 100 yen / kilogram for parcels. By using EMS, the surcharge should be waived.
|Air Parcel||Air Parcel is not always cheaper than EMS. The shipping system between EMS and Parcels is different.
If you need registered and insured method, you should use EMS.
|SAL Parcel||“SAL” or ‘Surface Air Lifted“ is a Universal Postal Union category of international mail service where mail is handled as surface mail in Japan and your country but as airmail the two countries. This service is faster than Surface Parcel while the cost is lower than Air Parcel.
It would take 2-3 weeks to get North America. Again, the shipping system with EMS is different. For lower weight range, EMS could be cheaper.
|Surface Parcel||It is very inexpensive shipping method but it is very slow. It would take 2-3 months to North America.|
Important Note ) For US clients, the size limit between EMS and Parcels are completely different. If you originally requested us to pack your items by EMS and we finish packing, you might not be able to change shipping method anymore. US clients, please contact us before you sent us packing request.
The package is not traceable or insured. If the package is not delivered for some reasons, your package may be abandoned.
The weight limit is only 2kg. (So called Small Packet) and 5 kg for printed matter. (Shipping to Canada & Ireland is limited to 2kg)
There is also tight size limit. We only can accept this shipping methods if the size and weight is OK.
We don’t recommend the shipping for expensive items. We cannot take any responsibilities for damage, undelivered or delays.
|Air Mail||Air Mail is inexpensive compare to Parcel or EMS. But size limit and weight limit is very small.|
|SAL Mail||This service is faster than surface mail while the cost is lower than airmail.
It would take 2-3 weeks to get North America.
Size and weight limit is the same as Air Mail.
|Surface Mail||This service is very cheap and the shipping charges to any country are all the same even if you ship package to Asia or Africa.|
Postal Services we don’t use
D Mail, P Mail & M Bags
For shipping more than Weight & Size limit of postal services, we are using our contracted company
The company we can use is UPS only. Although we use their “International Economy”, but it is fast and reasonable as EMS.
This service is for oversized and/or overweight items ONLY at this moment.
We also can use DHL and FedEx but they are at least 20% higher than UPS. We don’t use UPS if we can use Postal Services. Please contact us for further details.
- 1) Door-to-door shipping companies that we don’t contract with.
- 2) Air Freight or Sea Freight (Containers) ? For business use, it is negotiable. Please contact us for further details
- 3) Client’s contracted forwarders. - We can ship items to them domestically in Japan. But we cannot be exporter of the package.
- For other shipping methods, please contact us.