We are using our own Yahoo ID and transact many auctions from many clients‘ at the same time. For a smooth transaction, please read carefully BEFORE ordering.
Thank you for understanding our Auction Service!
Our basic responsibility as a deputy service, or middle man are:
- Bidding on auctions
- Contacting to sellers
- Paying for auctions to sellers
- Receiving items from sellers and storage in our office
- Shipping items to our clients internationally in the same condition that we received them from sellers of Yahoo Auctions
For other matters, we might be able to help you within our business range.
But we cannot take any responsibility for the result. If you have any questions,
please contact us from CONTACT BOARD anytime!
- 1)BEFORE YOU BID
- 2) BIDDING ON AUCTIONS
- 3) AFTER YOU WON AUCTIONS
- 4) INSPECTION & REPACKING
- 5) SHIPPING FROM JAPAN
- 6) YOU RECEIVE PACKAGE
Any illegal goods
- Under the Washington Convention Tortoiseshell, Ivory, Coral and its goods
Example) Kanzashi made of Tortoiseshell, Netsuke made of Ivory, Coral pendant
- Any illegal drugs Narcotic and any illegal drugs
Goods required license for handling
Alcohol, Cigarette, Tobacco, Drugs, Medical Equipment(excluding quasi drug)
Goods that is categorized as dangerous by shipping companies
Engines, Steering wheels with air bags, lithium-ion (lithium-polymer) rechargeable battery
or any other goods that categorized as dangerous cargo.
Many goods like Digital Camera, Nintendo DS, mobile phone, lap top PC has lithium-ion battery, we can ship main body but we have to remove the batteries.
This is a list for typical dangerous items
- High Pressured Gases
- Any Spray Cans (Paint, Gas for lighters, Camping gas), Diving tanks etc.
- Flammable Liquids
- Lighters (new lighters without gas or oil is shippable), Oil for lighters, Paint, Gasoline
- Flammable Substances or Explosives
- Matches, Fireworks, Crackers, Ammunitions, Steering Wheels with Air Bags
- Wet Batteries for automobile, Lithium-ion (lithium-polymer) rechargeable battery
- Toxic Substances
- Pesticide, Agricultural Chemicals
- Oxidizing Substances
- Oxygen Generator Chemical, Peroxides, Bleaching Powder
- Miscellaneous Dangerous Substances or Goods
- Engines, Magnets
We do not handle downloaded contents like software, music or video that we have to download through internet.
Shipping foodstuff internationally is not illegal. But recently, each country’s regulation for foodstuff is getting very strict especially to the US.
Some toys come with candies or chewing gum. We need to remove them before we ship.
Brand name items shipped from overseas.
Live Animals, Insects, plants etc.
We just cannot handle Live Animals, Insects and Plants because of quarantine issue.
For the same reason, we cannot handle Soil.
Air Soft Guns , Gas Guns (Model Guns)
Need a lot of procedure to export Air Soft Guns, Gas guns to overseas.
Sword, Butterfly Knives or any knives made for weapons
Goods that sellers have not actually obtained yet)
Pre-orders, Shopping Services, Reservations or like.
Orders from not shippable countries
There are several countries that we cannot ship because the restriction or the reasons of shipping companies.
Other goods that cannot be handled by Noppin’s reason
- Auctions that you won by your own Yahoo ID
- We are not handling auctions that you won by your own Yahoo ID.
Please order our auction deputy service from the beginning.
- Seller don’t ship items but we have to meet the seller to hand items
- Exchange or Swap
- Auctions for the services that we have to provide something
- Example) Painting service for Gas Tank of motorcycle, Decoration service for Nintendo DS, any Repair Services.
- Seller’s payment option is in Cash only
- We are using traceable payment methods only.
- Concert tickets don’t have more than 14 days to transact before the concert day.
- Other auctions that we don’t think suitable to handle
- Real Estates, Whole body of cars, Motorcycle or any items that we do not think suitable for our service.
We might be able to handle some goods by our Shopping Service.
Please feel free to contact us from CONTACT BOARD anytime!
Here’s the list of the reasons of PENDING status at the first bid.
Noppin’s staffs have to check and switch to automated bidding manually if the auction has no problems. So, please bid at least 24 hours before the auction ends.
- The description of the auction includes the word “Pre-order” or “Reservation” in Japanese.
- The seller’s location is outside Japan.
- Your first bid is 150,000 JPY or more than 150,000 JPY.
- Auctions are in Yahoo’s Ticket category.
- Auctions are in Yahoo’s Steering Wheels category.
- Auctions are in Yahoo’s Car Body Parts category.
- Your Noppin account is restricted for some reason.
- Goods that include Lithium-ion (lithium-polymer) rechargeable battery
Laptop PC, Mobile Phone, MP3 Player, Portable DVD player, Digital Camera, GPS, Camcorders.
This function is for avoiding problems as much as possible initially before you bid.
But our system just cannot judge 100%. For example, sellers list items in wrong category.
You must take responsibility for your bid. So, if you have any questions, please contact us.
If you want to browse or bid on auctions in Adult Category, we have to verify your age first.
You need to send a scan of your ID that has your name and birthday from Contact Board
by uploading it. We also have to check your age before you purchase Lighters.
This is one-time verification. You don’t have to send ID each time.
Sorry we cannot verify your age by credit card.
As you know, translation software is not perfect.
We can help translation if the description by translator doesn’t make sense to you.
If you need our help, please contact us from Contact Board.
Please understand as the following things before you use our Translation Help.
Our translation help is NOT commission service.
We are translating what you need to know by using our spare time in business hours.
So, please understand that we might not be able to answer before the end of auction especially weekends or night time in Japan.
We are just translating seller’s descriptions from Japanese into English.
Sellers might have given wrong information in Japanese from the beginning.
So, we just cannot guarantee credibility of the descriptions.
Please just specify what you need to know as we do this help in limited time.
Good Question) What includes in this auction?
Bad Question) Please translate what the seller is saying.
If you need additional information on the description, we can also send questions to the sellers. If you need our help, please contact us from Message Board.
Please understand as the following things before you us our Question Help.
Like Our translation help, Question Help is NOT commission service either.
We are sending questions to the seller and receive what you need to know by using our spare time in business hours. So, please understand that we might not be able to answer before the end of auction especially weekends or night time in Japan.
Sellers do not always answer questions or answer very late.
We ONLY can answer you when we receive answers successfully.
That means we don‘t answer you if the seller didn‘t answer. Or the seller answers like 1 hour before the end of auction and it is not in our business hours.
Sellers do not always answer questions or answer very late.
We ONLY can answer you when we receive answers successfully.
That means we don‘t answer you if the seller didn‘t answer. Or the seller answers like 1 hour before the end of auction and it is not in our business hours.
Example questions we can NOT ask to sellers.
- Is this Louis Vuitton bag authentic ?
- Sellers don’t answer this kind of question.
- Please relist the auction as I forgot to bid.
- Yahoo doesn’t disclose email addresses. Contacts between sellers and us are on Yahoo Auction screen. Yahoo doesn’t allow buyers to contact to sellers if auctions are closed.
- The auction ended with no bidders. I want to buy the item at lower price without auction.
- For the same reason above, we cannot contact to the seller.
We don’t do this kind of price negotiations nor dealing sellers directly without auction anyway.
- I want to offer lower price on the auction as Yahoo has “Price Negotiation” button
- Our system doesn’t support Yahoo’s Price Negotiation function.
- Please ask the seller to end auction early.
- We don‘t ask this kind of things either because most of cases, we have to deal with the seller directly.
- I want the seller to ship directly to me internationally.
- We must receive items from the seller first and we will ship the items to you from us.
- Why cannot the seller remove tires from the wheels?
- We don’t ask the same question to the same seller again or ask the reason why he cannot.
- Do you accept layaway ?
- We don’t ask the sellers to do layaway. We don’t accept your layaway either.
- I am not interested in the trading card the seller is auctioning. Do you have other cards?
- We only can ask the seller about the item which is auctioning.
- I want to use the cheapest shipping method domestically in Japan.
- You cannot choose domestic shipping in Japan. Noppin choose suitable shipping method for the item.
- I just won the auction already. I want to ask one thing to the seller before Noppin pay to the seller.
- We don’t ask questions for ended auctions. You obligate to pay for auctions you won.
Please don’t bid on auctions before you understand the item.
- The auction is for a DVD set from Vol.1 to Vol.5. But I only want Vol.3
Can the seller sell Vol. 3 only at 1/5 price?
We don’t ask seller for purchasing part of auction.
If you can bid and pay for everything and you just don‘t need some parts, we can ask the seller not to ship everything to save on domestic shipping & international shipping.
- I want to know how much a reserve price is ?
- Credibility of sellers’ answers
- We are just translating seller’s answers from Japanese into English. Sellers can give wrong information to us. We just cannot guarantee credibility of the answers from sellers.
Many sellers describe condition of items as “Junk”. Sellers use the word “junk” when they didn’t confirm working condition or don’t want to take responsibility for the items to avoid claims.
Most likely this kind of sellers didn’t answer further questions about condition.
If you have questions, we will try to get an answer from the seller anyway.
No Claim, No Return
You will see this phrase “No Claim, No Return” on many auctions.
Sellers don‘t like to get involved difficult things after auctions closed.
We cannot guarantee conditions of items but it they send wrong items, less quantity
and so on, we will claim them and try to solve the problems even it is No Claim No Return.
Size of items
Japanese standard size is different than the one in US or Europe.
Please check Useful Information for the detail. Some clothes are described as “Free Size” that means “One size fits all”. But I think it is for Japanese. Not for Western people. If you are not sure the size,
please contact us. We will try to get detailed size in cm like, bust, waist & length.
Color of items
Displaying real colors on PC is very difficult as you know. It is depending on PCs, sellers‘ camera and so on. We just cannot explain you real colors by word. We are not responsible for the colors.
We are VERY glad that many our clients come to Japan and enjoy concerts for JPOP, JROCK
even Takarazuka performances. Getting Tickets from Yahoo Auctions are usually very difficult and complicated. And of course, time is limited. It is completely different than other items.
For safe and certain tickets transaction, we made special rules for Tickets.
Surcharge for the Tickets 1,500 yen / auction
Delivery must be within Japan
We used to accepted overseas delivery before but we stopped it. Your delivery address for tickets must be in Japan. We can ship tickets to your hotel, your friend, your host family etc. It only takes up to 2 business days to anywhere in Japan.
Addresses in Japan
Staying at a Hotel or a Ryokan
Most of accommodations can hold tickets until you check in but we need the following Info.
We use LetterPack500 as we don‘t need to designate delivery time.
- 1) Name & Address of the accommodation
- 2) Phone Number
- 3) Check-in & Check-out date.
- 4) Reservation Number (if available)
- 5) Person who made the reservation
Other places like your friend‘s or host family‘s
We use Yu-pack as not always is someone at there.
We need at least 14 days before concert.
Even if your delivery address is in Japan, we need at least 14 days before the concert.
Because Tickets auctions has so many seller’s own rule and limited time, our system set
the tickets auctions PENDING status.
We check each auction manually and didn’t find any problem, we switch to Automated bid mode.
Please bid on Tickets auction at least 24 hours before the end of auction.
Fun Club Tickets (FC Tickets)
Many sellers are auctioning Fun Club tickets.
But most of cases, the sellers don’t have real tickets in hand yet. FC tickets are usually delivered to sellers 7-14 days before the concert. We don’t handle auctions if the sellers don’t have the tickets in hand.
Seller’s own special rules
Many sellers of tickets have their own strange or strict rule. It is sometime breaking Yahoo rule. But as long as it is on the description, we will obey their rule or decline your order if we think it is unacceptable. Typical ones are :
- We have to contact to the seller within 2 hours after the end of auction.
- It is no problem if the end of auction is in our business hour. But most of auctions end at night. We just have to cancel this kind of auction if the seller insists our reply in a short range of time.
- We have to pay the difference if it is more than 2,000 yen between the first winner’s price and ours. (if we are the second winner of Dutch Auction.)
- It is a little complicated but it is because of Yahoo’s rule. I think we need some explanations.
Example of result for Tickets auction on Yahoo
The seller is listing 2 tickets as a multiple listing auction (Dutch Auction)
You are the Bidder C. Bidder B’s price is higher than yours, but bidder B only wanted pair..
|Result||Bidders||Bid Amount (JPY) for a ticket||Quantity|
|Won||Bidder C (You)||9,000||1|
If you are familiar with eBay, you know the winning price for both Bidder A & C is 9,000 yen.
Every winner’s price should be equal at the lowest valid price.
But on Yahoo, Bidder A’s price and Bidder C’s one is different respectively.
Bidder A has to pay 12,000 yen. Bidder C (you) has to pay 8,000 yen.
Many sellers of tickets don’t like this Yahoo’s rule and say:
You are not a winner of the auction if the difference is more than 2,000 yen.
You have to pay the difference or your bid would be cancelled.
It is obviously breaking Yahoo’s rule but many tickets sellers do like that.
I wonder why Yahoo doesn’t rule properly...
By checking the seller’s feedback and history, we will judge if we can bid on the auction or contact you if you accept that. If you understand that already before you bid and if you are willing to pay for the difference, leave your comment about it.
No photos for the real tickets
Seller has to list photos of real tickets under Yahoo’s rule.
If there is no photo, we will not bid on the auction and ask the seller to add some photos.
Price for a pair ? Dutch Auction? Or what ?
This should be another complicated thing you might misunderstand. Because some sellers try to avoid Yahoo’s final fee 5%, the quantity on the auction is sometimes very difficult to understand. These are the example.
- Don’t bid on the auction and just contact from Q&A.
- Quantity and price is for 1, but we have 6 tickets, please contact how many tickets you need.
- Quantity and price listed is for 1, but you must buy 3 tickets at the price you won
We will not bid on auctions it is not normal auction.
Reservation Number only
Some sellers are selling reservation number only.
Ticket agencies like Lawson Tickets or PIA gives reservation number only when ordering tickets on their website. We have to go to Convenience Stores like Lawson or Family Mart to pick up the tickets with the reservation number.
We are not handling auctions for reservation number only as we don’t go pick up the tickets.
Most of sellers don’t disclose exact seat location for privacy reason.
Name on tickets
Some tickets have name on it. It is usually original person who bought the tickets. It is usually no problem as someone you know can purchase the ticket for you. But we have heard that some Fun Club is very strict for reselling the tickets and they only allow the person on the ticket to attend the concert. We just cannot guarantee you can attend the concert with the ticket purchased through us.
Cancellation of the concert
It is rare but concerts can be cancelled.
But it is very difficult to get the refund for tickets as we are not an original buyer.
We just would not be able to help you when concerts or events were cancelled.
Late delivery from sellers for tickets
We have never had the problem though we just cannot take responsibility for the late delivery from sellers. We always keep an eye on the delivery about the tickets.
We are not responsible for any authenticity. We will not refund any money even if the items are false. In our experience, some clients denied to pay for auctions brand name items before we confirmed the authenticity. It made our transaction delayed significantly.
If you don’t like to take that risk, please use our shopping service. We will buy Brand Name items from reliable stores in Japan.
Brand Name items shipped from overseas
I am not saying everything is false but higher ratio of sellers outside Japan sell false items.
If the problem was happened in Japan, it would be easier to solve it.
But if it is outside Japan, it would be very difficult or impossible.
Auctions by sellers located outside Japan become PENDING status when you order.
If it is brand name items, we will cancel your order if we cannot confirm the item is authentic.
We are using our Contact Board system for contacting with our clients.
The main reason why we use Contact Board is all of our staffs at Noppin can share our clients’ messages. We can easily take over and see the progress of talks while the first staff is taking a day off. We can check status of orders, and your profile like country of residence without telling us each time. We can advise appropriate shipping method and so on smoothly. Please contact us from Contact Board after you register with Noppin.
Contact by phone
Sometimes we receive phone calls from our clients.
Please use a phone for emergency purpose only. The difficult thing when we receive phone calls is that we cannot recognize who call us and which transaction is talked about easily as we are transacting many other things together on PC. Not everybody in our office is speaking English either. We will NOT take any orders by phones as no records left.
Contact by email
We are using many email addresses for automated reply from our system, PayPal and so on.
We usually several thousands of emails including spam a day.
If you reply to the automated email or other email address, we cannot read your messages.
Please use Contact Board after you sign in our site if you are member of Noppin.
For general contact before you register membership, please contact us at firstname.lastname@example.org
Important Yahoo’s rule you have to learn
Yahoo Auctions Japan has several unique rules and they are sometimes very difficult to understand if you are not used to it. Even though you are an eBay power seller or an expert,
please read below and learn some things before you use our service to avoid problems.
Our system has been developed based on Yahoo Auctions rule.
- 5 minutes Auto Extension Rule
- It is typical Yahoo‘s unique rule. If you try to outbid the high bidder in the last 5 minutes, the ending time of the auction extends 5 minutes automatically. This keeps working until other bidders give up bidding on the auction in the last 5 minutes.This rule is for avoiding snipe bids and very good rule for sellers. Seller can choose this function but most of auctions have this 5 minutes extension rule.
- 100 Times Rule
- You only can bid up to 100 times the current price.
For example, if the current bid or starting price is 1,000 yen, Yahoo only accept your bid up to 100,000 yen. But once exception. If the current bid or starting price is from 1 yen to 99 yen, you can bid up to 10,000 yen.
- Reserve Price Auction
- Sellers can have a reserve price on their item.
A reserve price is the minimum price a seller is willing to sell for the item. The seller is not obligated to sell the item if the reserve price is not met.
- Buy It Now
- It is the same function as eBay. Sellers can list auction at a fixed price.
Once you place a bid at the Buy It Now, the auction ends instantly. Then you can purchase at the Buy It Now price.
Sellers can also use Buy it now price in auction. Starting price can be lower than the Buy It Now. You can choose to place a bid and compete in the auction or use Buy It Now to purchase the item immediately
- Dutch Auction
- It is multiple quantity listing auctions.
Something you should know is that you cannot change quantity from the first bid.
Also, Dutch auction with Buy It Now price. If the auction has 10 quantity and you won 3 at the buy it now price. The auction itself is still ongoing. You cannot add quantity if you change your mind. We just need to ask the seller to increase quantity if the auction is more items.
- Seller’s Blacklist
- Yahoo has a function of blacklist.
Yahoo‘s members can blacklist ANY Yahoo members. Even though we have never deal with the seller, they can blacklist us. Once sellers blacklist us, we even cannot contact on Q&A on Yahoo‘s auction pages. Some clients want to know why we are blacklisted but we just cannot tell you because of the reason.
- Minimum Increment
|Current Bid Amount (JPY)||Minimum Increment (JPY)|
|1 - 999||10|
|1,000 - 4,999||100|
|15,000 - 9,999||250|
|10,000 - 49,999||500|
|50,000 or higher||1,000|
Restrictions on Noppin‘s Auction Service
- You cannot cancel your bid unless you are outbid. You also cannot decrease bid amount. Please check your bid amount carefully before you order.
- You must pay for auctions after you won. You are responsible for all winning auctions by your account. Please handle your ID and password carefully.
- Your own Yahoo ID
- We cannot transact auctions that won by your own Yahoo ID because we need to login your Yahoo account. For security or verification reason, we don’t help you those transactions.
Please order auctions through our interface from the beginning.
We also cannot handle “payment only” transaction.
- Direct shipment from sellers
- We will not ask sellers to ship items directly to you international or domestically.
We must receive items first and we will ship items to you by us.
- Contact to sellers directly
- You must not contact to sellers directly.
You are not a winner of auction for the sellers. The sellers don’t know who you are.
They even don’t know Noppin is bidding their auctions for our overseas clients.
It really confuses the sellers and would have so many problems.
- Sellers‘ own rules
- If the sellers have their own rule on the description, we basically would obey it even though it is break Yahoo’s rule. Please understand descriptions carefully before you bid.
- Question ONLY
- Please don’t use our service for Questions to the seller only.
We understand most of other services don’t ask questions to sellers.
- Outside auctions
- We will not deal with sellers outside auctions.
If the sellers have websites, we could be able to handle by our shopping service.
- No order by email or phone
- We don’t take your orders by phone or emails.
Please just sign in to your account and order through our website.
You have to send deposit before you bid.
Our standard Deposit Multipliers is 3. If you deposit 2,000 JPY, your Bid Limit is 6,000 JPY.
We have hold deposits for clients from our prior service Crescent Shop. The deposit can be used toward making payment for Noppin’s service or we can simply refund your deposit. Please contact us from Contact Board if you have some deposits in our service. We use PayPal’s exchange rate at the time for the payment.
Manual bid on auctions in Pending status
Please read “Reasons for being PENDING” above which auctions become pending status.
If the auction is not suitable with our service, we will cancel the order. Or we will contact to our clients or the seller to confirm if the auctions are suitable to bid. If your auction is in Pending status, please expect that we might contact you before we switch to automated bid mode.
Pending status function is made for reducing our clients risk but we will not guarantee the result,
our judgment to choose to bid and delay of switching.
What if you bid on auctions Noppin doesn’t handle ?
Under Yahoo‘s policy, we must take responsibility for paying auction if we win.
Even though you won auctions for the items that Noppin doesn’t handle, you must be responsible for paying auctions even it is not shippable.
Bid Timer is our new function that the system bid on your auction automatically on the designated time. It is useful function when you have time difference from Japan. But we cannot take responsibility if it really works at the time you designated.
Sellers located outside Japan
Many international sellers sell items on Yahoo Auction Japan. Most of sellers are good and understand Yahoo‘s policies but some are not. Also some are selling false brand name items
and so on. If they are located in Japan, we can solve problems but it is very difficult when the sellers are located outside Japan. We can handle auctions by seller outside Japan.
But we choose sellers by blocking with Pending status to reduce our clients&lsquo risk.
Clients are responsible for any result when you order on auctions by sellers outside Japan.
Blacklist on Noppin’s system
We have a blacklist in our database to block for bidding on auctions by bad sellers in our experience. We just cannot bid on the auctions if the sellers blacklisted.
Sorry but we don’t tell you why each seller is blacklisted.
Combine Payment and Shipment for multiple auctions from the same seller
We ask sellers to combine payment and domestic shipment if we won multiple auctions in the same day. Or sellers arrange combined domestic shipment themselves even unless we ask them. But some exceptions below :
- If the description says that the seller do not combine shipping for any reason, we will follow it.
- We also ask the sellers to combine shipment for auctions won by different days but we will not ask the seller for combine shipment by just a plan of your bidding. For example you won one auction today and you are planning to bid another auction by the same seller ending 2 days later. You need to bid on the auction and we will ask the seller to wait for the payment and shipment.
Here’s the chart for you to know how our service handle your payment.
Each time you pay for auction by PayPal, credit card or Moneybookers, we charge 3.5% payment handling.
<What is Payment Handling?>
We are buying your items on your behalf and we have to pay actual amount to a seller.
For example, you want to buy something at 10,000 yen from a seller of Yahoo! Auction Japan. Of course we have to pay same amount of money 10,000 yen to the seller without any deduction. If you can pay 10,000 Japanese Yen in cash to us, there would not be deduction.
But payment from you is by PayPal, credit cards or Moneybookers. They take certain percentage of fee by deducting from the payment. If you send 10,000 yen by these online payment companies, we only receive about 9,650 yen and we cannot pay to the seller..
You need to add 3.5% on the total to make up for the difference.
How we charge our fee when:
Our system check the current status automatically every 30 minutes.
But the won auctions will not be updated automatically. We update won auctions manually at around 10am on the next business day. The reason why we don’t update manually for won auctions is that we need to check descriptions on each auction if there are special rule like
we contact to the seller within 12 hours.
About Domestic Shipping
For domestic shipping, Noppin choose suitable way based on our experience.
Our clients cannot choose shipping options. Then we charge you actual shipping charge.
Members Protection Program
For reducing our client’ risk, Members Protection Program reimburses undelivered auctions for our clients with NOT Ineligible Item or Transactions below
We refund up to 30,000 yen a year to cover the expenses we paid on your behalf.
You can claim multiple auctions as long as they are within 1 year period from the first auction.
For our service charge, we will refund you separately which is not counted in 30,000 yen.
No Immunities. You can get full refund
Ineligible Items or Transactions
|The client is not late with the payment for the auction.
Payment must be made as usual even the items are eventually undelivered.
Claims within 30 days after the auction ended.
We will wait at least 30 days after the end of auction.
We will of course try to contact with the seller to solve the proble
Auctions can be covered by insurance of domestic shipping companies.
If the package is lost in shipping and insured, we will use insurance. We will refund you the payment from the insurance. Not from this program.
We don’t handle pre-order items on Yahoo Auctions but the seller might bid on auctions for pre-order by mistake or any reasons. Our clients have to take a responsibility for pre-order auctions even if it is mistake. Pre-order is not eligible for this program.
Shipping from outside Japan
This program is not eligible for items shipped from overseas.
Items damaged in shipping
This program is for undelivered items from the seller. Damage is not eligible.
This program is for undelivered items though it is eligible when the items are not delivered at all.
We cannot take any responsibility for delay delivery.
*By using our shopping service, we guarantee full coverage for any transactions.
Please contact us from Contact Board. We will check the status of transaction.
If we are still talking with the seller or something, we will explain you the progress.
Sellers who don’t contact us at all
Some sellers don’t contact us at all for some reason. We keep trying to contact the sellers up to 30 days. You are not obligated to pay for the auction before we pay for the item to the seller.
But you cannot cancel the auction once we can pay for the auction.
Before we inspect each item like condition or quantity, we give the highest feedbacks to every seller when we receive the items. Basically, we don’t give bad feedbacks for any sellers because we could get bad feedbacks in retaliation against it. We are handling auctions for many clients at the same time. Some sellers don’t deal with buyers who have bad feedback even just one. Some clients ask us to give bad feedbacks to particular sellers but we just cannot accept it.
We can hold our clients items up to 60 days free of charge for combined shipment with other items. After 60 days, we charge 300 JPY per item a day. 60 days sounds very long but you know, time fries. Please take notice of the remaining date so you don’t have to pay unexpected charges. You cannot storage items more than 180 days even though you pay for the storage fee.
Please read Term of Use
Guideline of Inspection
Our inspection process is for just identify the item is correct. We don’t check conditions, minor damages and so on. But if the item is significantly different or have big damages, we are trying to solve the problems by contacting to the sellers or domestic shipping company.
We are trying our best but we just cannot guarantee the results.
Some other services don’t check inside the box and ship the package as it is.
But we will unpack each package from sellers and dispose cardboards and repack new box with bubble wrap & newspaper. We will do it because we understand the package will be damaged
during international shipment. Sellers in Japan don’t know the final destination is outside Japan.
Shipping charge in Japan is not very different by the size or the weight so most of seller use a lot bigger box than the item itself. But it is significantly different when it is international.
Please read Shipping for overall information first.
- About EMS
- Our standard shipping method is EMS.
If you don’t specify shipping method, the shipping charge we quote is EMS. Shipping
- If you use our recommended shipping method EMS, we will pay insurance for full amount.
- Surcharge by other shipping methods
From Noppin service, we start charging surcharge by weight when you use other shipping
method other than EMS. We stop charging surcharge for heavy items like wheels if you use
EMS. Please check Our Fee for Auction Service for detail.
- No shipping on Saturdays, Sundays or National holidays
- We only pack and ship in our business days. Mon-Friday 9:00am-6:00pm.
- The Cutoff time for same day shipping
The cutoff time for same day shipping is 13:00 or 1:00pm (Japan Time)
If you pay for international shipping before 1:00pm, we can ship the package in the same day.
It is later than 1:00pm, we will ship out your package next business day.
Important things for shipping from Noppin
- We don’t declare lower value or sending packages as a gift
- Many clients ask this question at the first time but please understand it is illegal and against international law. Some people say other services can do it for them. So they asked us to do the same. We emphasize that it is huge risk of business.
- Invoice is official document
We make invoices for clients who request us. We must put invoices for clients from mainland China. (Hong Kong is not required.) Or we must put invoices and declare the Japanese Customs for export if the value of the shipment is more than 200,000 JPY.
We must declare actual value including our service charge and any expense you paid to us.
- We don’t ship your items to your friends or buyers. You must be a recipient.
- We don’t ship your package to different person. You must be a recipient.
We used to take care of it but there were so many problems like your friend don’t accept
package because post office charge some tax.
One exception is that we can ship your package to the address in Japan.
We can ship packages to your friend, hotel and so on.
Please just note that we have to charge consumption tax on our service charge if the shipping address is in Japan. Also, we have to use registered shipping method only.
We normally use Yu-Pack or Letter Pack 500.
- Picking up items at our office
We do NOT accept our clients to pick up their items at our office because of security reason.
We cannot identify you are here in person. We have to SHIP packages to your place.
- Storage term is NOT more than 180 days
For our clients’convenience to combine several items for international shipping,
you can use our office up to 60 days. The storage space is limited and have to pay rent for it.
We will charge 300 yen per item a day if the storage is more than 60 days.
If storage is more than 180 days and no contact or no storage fee payment,
- Address Change
Please change your shipping address BEFORE you send us a shipping request.
Or please contact us about the move BEFORE you pay for shipping charge.
Country and your name are NOT changeable on your profile screen as it is against fraudulent transactions. If you need to change your name because of marriage or moved to different country, please contact us from Contact Board.
Overweighed or Oversized Goods
For overweighed or oversized goods which are not able to ship by Postal Service,
we use our contracted shipping company. At this moment, we only use FEDEX Express.
We use them ONLY if the items are oversized or overweighed.